NatWest Bank has planned to close 53 branches across the UK in 2025 as there is a significant reduction in its physical presence as customer preferences shift towards digital banking.
The decision, revealed on January 24, 2025, affected numerous communities and highlighted the ongoing trend of bank branch closures nationwide.
The closures will occur between April and June 2025, with specific dates for some branches already confirmed. The Willerby branch will close on April 29, followed by Goole on May 14, Bridlington on June 11, Beverley on June 25, and Louth on May 28.
This move is part of a broader strategy by NatWest Group, which has seen over 1400 branches shut down since 2015 due to declining foot traffic and increased online banking usage.
NatWest serves over 19 million customers, with approximately 3.5 million actively using online banking services. A spokesperson for the bank noted that over 80% of current account holders engage with digital platforms.
The bank’s decision to close physical locations aligns with this trend as it aims to adapt to changing consumer demands.
The bank has made over 200,000 calls to customers potentially impacted by the closures and is investing more than 20 million euros in enhancing its network across the UK in 2025.
This investment will focus on improving customer service and modernizing existing branches while reducing their environmental impact.
Under new regulations from the Financial Conduct Authority (FCA), banks are required to ensure that customers still have access to cash services in areas where branches are closing.
This includes checking for alternative banking options such as nearby branches or ATMs. However, the FCA has clarified that these rules will not prevent branch closures altogether.
NatWest’s closure strategy reflects a broader trend within the banking industry. Since 2015, around 6000 bank branches have permanently closed across the UK.
As customers increasingly favour online transactions over traditional banking methods, financial institutions are compelled to adapt their service models accordingly.
To mitigate the impact of these closures on local communities, NatWest is exploring partnerships with shared banking hubs and post office services. These initiatives aim to maintain essential banking services for those who may struggle with digital alternatives.
The full list of branches slated for closure includes locations in various regions such as Accrington, Blackburn, Leeds, and Manchester, among others
As NatWest continues to evolve its banking model, customers are encouraged to explore alternative banking solutions available through digital platforms and community popup sites.